Privacy Policy

Introduction

North Breeze HVAC & Refrigeration (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit northbreezehvac.com (the “Site”), how we use it, and your rights regarding that information.

We are a California-based HVAC, commercial refrigeration, and wine cellar cooling service company located in Los Gatos, CA. We serve residential and commercial clients across Santa Clara, San Mateo, and Santa Cruz counties.

Information We Collect

Information You Provide Directly

When you contact us through the Site, you may voluntarily provide:

• Your name
• Phone number
• Email address
• Service address or city
• Description of the service needed
• Equipment type or brand

This information is collected through our contact forms and is used solely to respond to your inquiry and provide the requested service.

Information Collected Automatically

When you browse the Site, certain technical information may be collected automatically:

• IP address (anonymized where possible)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or search engine
• General geographic location (city/region level, not precise)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to service requests and inquiries
• To schedule appointments and provide HVAC, refrigeration, or wine cellar cooling services
• To follow up on completed work or provide maintenance reminders
• To improve our website and user experience
• To analyze site traffic and usage patterns (in aggregate, not individually)
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate and protect the Site:

• Cloudflare — Content delivery, security, and performance optimization. Cloudflare may process your IP address and request data to protect the Site from malicious traffic. Cloudflare Privacy Policy
• Cloudflare Turnstile — Non-intrusive spam protection on our contact forms. Turnstile verifies that form submissions are from real visitors without collecting personal data. Cloudflare Privacy Policy
• Google Analytics — Website traffic analysis using anonymized data. We use IP anonymization and do not enable advertising features. Google Privacy Policy
• Google Fonts — Typography served locally from our own servers. No data is sent to Google when fonts load on this Site.

We do not use advertising networks, retargeting pixels, or social media tracking scripts on this Site.

Cookies

The Site uses a minimal number of cookies:

• Essential cookies — Required for basic site functionality and security (e.g., Cloudflare security tokens). These cannot be disabled.
• Analytics cookies — Used by Google Analytics to understand how visitors interact with the Site. These cookies collect anonymous, aggregated data only.

We do not use cookies for advertising, remarketing, or cross-site tracking.

You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know — You can request a summary of the personal information we have collected about you in the past 12 months, including the categories of information, sources, and purposes.
• Right to Delete — You can request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out — We do not sell your personal information. Because we do not sell personal data, there is no need to opt out of a sale.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us using the information in the “Contact Us” section below. We will respond to verifiable requests within 45 days.

Data Retention

We retain contact form submissions and service records for as long as necessary to fulfill the purposes described in this policy, typically for the duration of our business relationship plus any period required by applicable law. You may request deletion of your data at any time.

Data Security

We take reasonable measures to protect your information, including HTTPS encryption across the entire Site, Cloudflare security protection, and server-side handling of form submissions. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

This Site is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.